Effective Date: 21-07-2025

At X132, we are committed to delivering premium experiences for every guest. Please take note of the following policies regarding bookings and cancellations to ensure a smooth and enjoyable experience.

Booking Policies

  • Upfront Payment: A 25% deposit is required to secure your booking for events, penthouse, lounges, or group reservations.
  • Full Payment: May be requested for pre-paid reservations, premium events, or exclusive table bookings.

Check-In / Check-Out Times:

  • Penthouse: Check-in from 12:00 AM, check-out by 12:00 PM
  • Event & Lounge Spaces: Flexible times based on your event needs

Refund Conditions

Full Refund:

  • Cancellations made at least 14 days (2 weeks) before the scheduled event.

No Refund:

  • Cancellations made within 14 days of the event
  • Once services have been rendered or the event has begun
  • Deposit payments marked as non-refundable at the time of booking

Exceptional Cases (Subject to Management Approval):

  • Health emergencies (proof may be required).
  • Acts of God (e.g. severe weather, disasters).
  • Cancellation or rescheduling initiated by X132.

How to Request a Refund

All refund requests must be submitted via email to [reservations@x132gh.com], including:

  • Proof of booking
  • Payment receipt
  • Reason for cancellation

Contact Us

If you have questions or concerns about your data privacy, please contact us at:
📧 contact@x132gh.com
📞 055 839 4602 / 055 839 4606 / 055 839 4609

Kindly also take a moment to review our [Privacy Policy] and [Terms & Conditions]